Keap’s email marketing and sales platform provides small businesses the tools to streamline customer lifecycles, customer relationship management, marketing automation, lead capture, and eCommerce.
“The new multi-queue billing feature increased Keap’s billing capacity by 3X. The reduced processing time and increased capacity allows the business to have more time to focus on analysis and strategy.” —Courtney Awe, Business Analyst, Keap
Keap was using a custom version of the 360 Subscription Billing platform in a single script queue within their SuiteCloud instance. Due to their significant month-over-month growth, Keap was experiencing long processing times for their daily customer billing and payments. The processing times became so protracted that it impacted the next day’s ability to process payments. The long processing times required human intervention to monitor the billing process which delayed their processes. The manual billing process adversely impacted the monthly accounting close, timely financial reporting, and prudent cash management.
Solution & Benefits
360 Cloud Solutions modified the current single queue scripting to leverage the five queues available within the SuiteCloud feature.
With billing scripting moving from a single script queue to five parallel queues, pain points reduced, billing processing time was materially shortened and reliability was improved.
Read about Keap’s NetSuite & Adaptive Planning success story here.